സ്വകാര്യതാ നയം

Last updated: April 6, 2026

Privacy Policy

1. Information We Collect

When you visit the site or make a purchase, we collect certain information to provide our services:

  • Order Information: When you make a purchase, we collect your name, billing address, email address, and payment information (processed securely through Shopify).

  • Support Information: If you contact us for technical support, we collect your email address, order details, and any screenshots or descriptions of errors you provide to help us troubleshoot.

  • Device Information: We automatically collect data about your device, including your IP address, time zone, and some of the cookies installed on your device.

2. How We Use Your Information

We use the collected information to:

  • Fulfill orders and deliver digital products.

  • Communicate with you regarding your purchase.

  • Provide one-time free technical support as outlined in our Refund Policy.

  • Screen for potential risk or fraud.

3. Support Data & Screenshots

Any screenshots or error logs sent to our support email are used exclusively for troubleshooting purposes. We do not share these files with third parties, and they are stored only as long as necessary to resolve your technical issue.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your information as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

5. Your Rights

If you are a resident of certain regions (such as the EU/EEA under GDPR), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

8. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by email at: mathew@viralcrest.com