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Shipping & Delivery Policy
1. Digital Delivery Only
All products available on Viralcrest are digital goods. We do not ship physical products to your home or business address. There are no shipping fees, handling charges, or customs duties involved in your purchase.
2. Delivery Method
Upon completion of your payment, you will receive your digital products via the following methods:
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Immediate Download: A download link will be provided on the order confirmation page.
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Email Confirmation: A separate email containing the download link(s) will be sent to the email address used during checkout.
3. Failed or Delayed Delivery
In most cases, delivery is instantaneous. However, technical delays can occur. If you do not receive your download email within 10 minutes of purchase, please:
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Check your Spam or Junk folder.
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Ensure the email address used at checkout was correct.
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If you still cannot access your files, contact us at mathew@viralcrest.com.
4. Technical Support & Download Limits
As per our Refund Policy, if you experience an error while downloading or opening your file, we offer a one-time free support session. You must provide a proper screenshot of the error in your email to us.
Please note: Some products may have a limit on the number of times they can be downloaded or a link expiration period for security reasons. If your link expires, contact support for assistance.