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Refund & Return Policy

1. Digital Products Policy

Due to the nature of digital products (which are intangible and cannot be physically returned), all sales are final. We do not offer refunds, returns, or exchanges once a purchase is completed and the digital asset has been delivered or accessed.

By completing your purchase, you acknowledge and agree that you waive any right to a refund.

2. Technical Issues & Errors

While we do not offer refunds, your satisfaction is important to us. If you encounter a technical error or are unable to access your purchase, we are here to help.

To qualify for technical assistance, you must:

  • Contact us via email at mathew@viralcrest.com.

  • Provide your Order Number.

  • Include a detailed description of the error.

  • Attach proper screenshots clearly showing the error or technical issue.

3. One-Time Free Support

If a verified technical error is found and documented with the required screenshots, we will provide a one-time free support session to help resolve the issue.

Note: This support is limited specifically to the installation or functional errors of the purchased product and does not cover general customization or third-party software conflicts.

4. Contact Us

For any questions regarding our Refund Policy or to request technical support, please reach out to:

  • Email: mathew@viralcrest.com

  • Response Time:Within 24-48 business hours